Services
Public prefer search engines to charities for information and advice
Charity websites and offices are the last resort for people needing support and advice
Search engines more popular sources of help than charities
nfpSynergy How To guides
This page contains four free guides on how to tackle several different aspects of research. They're be short, quick-fire and easy-to-read and pose some of the questions you need to be asking, along with the answers you'll need to know. There's also a handy glossary.
Since we're talking about research, our first one looks at how to undertake market research and, perhaps most importantly, how to decide whether you need to.
Taking nothing for granted: a research report into what charities think a model grant-maker looks like
In early 2012 the John Ellerman Foundation embarked on a strategic review to find out what a model grant-maker looks like in the eyes of applicants and grantees, and compare practices in the grant-making sector. nfpSynergy was commissioned to carry out independent research with charities and their fundraisers. This report is a result of that research.
Where there’s a Bill, there’s a way; why council tax time means charities must ‘get local’
In the next few weeks, many people are going to get a bill through their letterbox. This will be, for many, a usual process that happens at the start of each financial year. But for others, it’ll come as a shock and could have some severe consequences.
Burn after reading; why volunteer-run libraries could be the beginning of the end
I grew up in a household of avid readers and since buying books regularly wasn’t affordable, weekly visits to the local library were commonplace in my childhood. Even now when I need information, the library is my first port of call. So I was both surprised and disappointed to hear news of the closure or reduction in services of libraries over the last couple of years. As library cuts continue, the role of volunteers comes to the forefront and I can see a future where volunteers reduce or even replace state provision of library management.
nfpSynergy Monitors Timetable 2013
We have now finalised the Monitors Timetable for 2013. It is available for free download on this page.
The Timetable shows the dates for questionnaire consultation, fieldwork and when the relevant report will be released.
NPS: If you can't beat them, join them...
Talk about customer satisfaction to any colleague or consultant with a corporate background and they will almost certainly tell you about the hold “Net Promoter Score” (NPS) has on the commercial world when it comes to measuring it. It’s a simple enough concept. You ask a sample of consumers whether they would recommend a brand to a friend and minus those who would not (detractors) from all those who would (promoters).
Should charity employees be TOILing away?
It has become part of the charity vernacular. “’So and so’ is on TOIL (time off in lieu) today. They worked all weekend and so they’re taking Monday off.” For many charities, TOIL is as endemic a part of the working culture as equal opportunities and pay increments. Every employee really ought to be able to take some time off if they have worked hard above and beyond their normal hours. Who could argue with that?