Although volunteers began as the heart and soul of the voluntary sector, the rise of professional fundraising and the professionalisation of the sector as a whole over the past few decades have resulted in the role of volunteers often being downplayed. However, the important role played by volunteers, and therefore volunteer managers, is again coming to the fore.
The 21st Century Volunteer
This report aims to help voluntary organisations understand the current volunteering environment and to anticipate how volunteering will change over the coming years. In particular, it aims to disseminate the ways in which volunteer management will need to develop in order to accommodate changes in the external environment.