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Proportion of satisfied donors up by 12 percentage points overall since 2006

The proportion of donors claiming to be satisfied overall with their charitable giving experience is up by 12 percentage points (up 8 percentage points re ‘moderately satisfied’, up 4 percentage points re ‘very satisfied’), from 80% in June 2006 to 92% in Nov 2011 (slides 2-3) Specific donor-experience aspects showing a notable increase (slides 4-7) in claimed satisfaction over this period include: ‘having contact with other supporters of the charity’ (up 9 percentage points); ‘having an ongoing relationship with the charity’ (up 8 percentage points);

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Joe Saxton with his gold award

Congratulations Joe!

On Monday the 2nd of July our founder and driver of ideas, Joe Saxton, won the Lifetime Contribution Award at the 20th annual Institute of Fundraising National Awards. We at nfpSynergy know how hard Joe works and it is wonderful to see him be recognised for his efforts.

photo of Grant street sign in San Francisco

What does the model grant-maker look like

We have just launched the results of our research into what charities want from grant-makers, and what a model grant-maker looks like in the eyes of charities. ‘Taking nothing for granted’ is an extensive piece of research and here is a blog outlining what we believe are some of the hallmarks of a model grant-maker.

woman shopping

Swapping to save the world

Two weeks ago at Tenter Ground we transformed our main meeting room downstairs into a pop up ‘swap shop’ and traded our old, unwanted or unused clothes, shoes and accessories with each other in the name of fashion, recycling and the climate. Swap shops, freecycling, swishing or even - as Joanna Lumley has now coined on behalf of M&S’s new initiative – “shwopping” are a growing phenomena that encourage us to swap our old or outgrown garments with colleagues/friends/family/strangers instead of throwing them away and buying new clothes.

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