We had a sector meeting with some of our Charity Awareness Monitor clients last week and some of the discussion was about how some donors are getting more sceptical about international development being a deserving cause.
For me, the discussion about TOIL relates to broader questions facing charities about how to balance staff needs with responding to other stakeholders. Unlike profit-making organisations, charities have no 'simple bottom-line' to solve this.
In early 2012 the John Ellerman Foundation embarked on a strategic review to find out what a model grant-maker looks like in the eyes of applicants and grantees, and compare practices in the grant-making sector. nfpSynergy was commissioned to carry out independent research with charities and their fundraisers.
Talk about customer satisfaction to any colleague or consultant with a corporate background and they will almost certainly tell you about the hold “Net Promoter Score” (NPS) has on the commercial world when it comes to measuring it. It’s a simple enough concept.