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Public prefer search engines to charities for information and advice

Charity websites and offices are the last resort for people needing support and advice

"Far from being people’s first port of call, it looks like charities could be the last. Some of them might need to rethink their strategy for making their offices and their websites more approachable." Joe Saxton
  • We asked 1000 adults where they would go for advice or support on ‘financial difficulties’, ‘housing’, ‘social benefits’, ‘issues concerning elderly people’ and ‘being the victim of crime’
  • Charity offices were the least preferr
Press Release
1 May 2013
page of writing, complete with pen

The Mind Blog-gles; a few ideas for starting your first piece

Before this, I wrote a piece on why it's important to blog. Although I meant it as a few quick notes, it actually turned into a blog of its own and inexplicably mentioned sky diving. Hopefully, it also explained a few reasons why blogging is beneficial and how it’s really easy to get started. So, eager with endeavour and sufficiently seized of blogging’s benefits, you’ll no doubt be chomping at the bit to get some ideas down on paper. So, what's the best way to get started?

Blog
29 April 2013

Chock-a-blog; you gotta fight, for your Write, to partake

As the nfpSynergy blog has become weekly and its readership has steadily increased to over 2500 a month, it got me thinking; why do some people blog and some don’t? How about you? Are you thinking about why you do or don’t?

How about now?

I think blogging is important for any business, but it’s especially important for charities. It’s the perfect way to publicise issues, stories or opinions that your press team might not, for whatever reason, send to the mainstream media. It can often be these kinds of pieces that convert someone to your cause or inspire someone to volunteer, fundraise and make a difference.

Blog
5 April 2013
Twitter words

Tweet disposition; the dangers and consequences of underestimating Twitter

Anyone reading the charity news this month will have seen the furore caused by Giles Pegram’s comments about women in fundraising. They were made in response to concerns raised about The Summit, a conference to discuss the future of fundraising that included just one female speaker alongside nine male counterparts.

As a result, The Summit was cancelled and he issued an immediate apology, while almost everyone else spoke in equal measure of their respect for him and disdain for his opinion. This got me thinking, as nfpSynergy’s Twitterer-in-Chief, about the dangers we face using this powerful tool. What is best practice and how can charities tread carefully in this digital minefield?

Blog
22 February 2013
picture of newspaper and cup of tea

I'm comms, I saw, I conquered; why it's time for communications people to stand up and be counted

Time for some negative thinking.

When times are tough, the axe often tends to fall on comms. Ops naturally has to be protected, the argument goes, because they’re 'doing the do', while fundraising brings in the cash that pays for it all and finance is wielding the chopper, so is handily at the opposite end from the blade. Comms is vulnerable because it’s trickier to demonstrate with cold facts and hard figures the value it adds.

Blog
7 December 2012

Passion, persistence & partnership - a presentation by nfpSynergy and MissionFish

While online donations remain some way behind online retail, the share of charitable donations arriving through online channels has risen by 85% in just 3 years. There are also clear signs that charities are taking a more sophisticated and holistic approach to their online communication.

Presentation
January 2012

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