Finding information on charity expenditure can take more than three times as long as making a donation or getting details of their services, a new report suggests. ‘Searching for Answers’, published by research consultancy nfpSynergy, also shows that success and impact stories were easy to find and transparency levels do not seem to be affected by a charity’s size.

Charity websites and offices are the last resort for people needing support and advice"Far from being people’s first port of call, it looks like charities could be the last.